Shipping and Delivery
At Lunã, we strive to provide you with the best shipping options, no matter where you are located. We deliver to hundreds of customers worldwide every day and can offer the highest level of responsiveness. Our orders undergo a collection process at our international shipping center before being shipped in bulk. This approach contributes to a sustainable and efficient shipping process, although it may sometimes result in slightly longer delivery times. We apologise for any inconvenience this may cause.
How long does delivery take?
The delivery time consists of two periods:
1) Processing Time (1-3 days):
Order confirmation, customisation, quality control, packaging
2) Shipping Time (approximately 7-10 business days depending on the country):
The duration from our international shipping center to the point of delivery. Once the item is picked up from the warehouse, it takes:
7-10 business days* to be delivered to the destination in the USA.
*All delivery times are exclusive of delays due to customs and import duties. Delays may occur during busy periods such as Christmas or Black Friday, Valentine's Day.
How much does shipping cost?
How long does delivery take?
The delivery time consists of two periods:
1) Processing Time (1-3 days):
Order confirmation, customisation, quality control, packaging
2) Shipping Time (approximately 7-10 business days depending on the country):
The duration from our international shipping center to the point of delivery. Once the item is picked up from the warehouse, it takes:
7-10 business days* to be delivered to the destination in the USA.
*All delivery times are exclusive of delays due to customs and import duties. Delays may occur during busy periods such as Christmas or Black Friday, Valentine's Day.
How much does shipping cost?
We offer the following shipping option:
- Standard Shipping (with tracking): Free
- Insured Delivery: Included with all orders for added security.
Shipping Insurance Policy
We are committed to ensuring that your shipments are handled carefully and reach their destinations safely. To provide additional security, we offer optional shipping insurance. This document outlines our policy regarding the non-refundable nature of shipping insurance.
Policy Details
- Insurance Coverage: Shipping insurance covers loss, theft, or damage to your package during transit, up to the value declared at the time of purchase.
- Non-Refundable Clause: Once purchased, shipping insurance is non-refundable, regardless of whether the shipment is used or the outcome of the shipment.
- Claim Process: In the event of a claim, please contact our customer service team within 7 days of receiving damaged goods or within 14 days for lost items. Provide all necessary documentation, including proof of value and any photographic evidence if applicable.
- Exclusions: Shipping insurance does not cover delays, consequential losses, or any pre-existing damages not caused during transit.
- Contact Information: For questions or claims, please email info@lunasperiod.com
Acceptance
By purchasing shipping insurance, the customer acknowledges and agrees to the terms outlined in this policy, including its non-refundable nature.
Please note: once an order is placed, it cannot be changed or canceled as the packaging and processing of your order begin immediately upon receipt of the order.